FREQUENTLY ASKED QUESTIONS

1. This is my first time in counseling what should I expect? During your initial appointment, we will complete an assessment, which can take 1-2 sessions depending on your history. This assessment involves discussing your background information, presenting concerns, and exploring various aspects of your life. In the second session, we'll work together to identify your specific treatment goals and create a personalized treatment plan tailored to your needs. We'll set an agenda for each session to ensure that we address the concerns that matter most to you. Additionally, as part of your treatment process, there will be weekly homework assignments provided during each session. These assignments are designed to support your progress and well-being.
    

2. Do you offer in-person and virtual sessions? Currently, I only offer virtual sessions.
    

3. How can I schedule an appointment? You can schedule an appointment by simply clicking the request an appointment button on the book online page, send an email, complete the contact form or by giving me a call. Once I receive your appointment request through the online booking I will send you a link to my secure client portal, simple practice, so you can complete my practice documents. All documents are required to be completed before the appointment is confirmed.
    

4. What information should I include if I email you or use the contact form? When you email me or use the contact form, please provide the following information to help me assist you effectively: first and last name, email address, and phone number. Once I receive your information I will promptly send you a link to my client portal so you can complete the practice documents. 
    

5. I didn't receive the link to the client portal, what should I do? If you haven't received the link to the client portal, please first check your spam folder. The email will be sent from Simple Practice, (yourprovider@simplepractice.com) which is my secure client portal. If you still can't locate the email or need further assistance, please don't hesitate to reach out.
    

6. Do I need to complete all of the practice documents on the client portal? Yes, it is essential to complete all of the forms on the client portal. Your appointment cannot be scheduled until all forms are completed, and you've uploaded both the front and back copies of your health insurance card along with your picture ID. If you've requested an appointment online, please note that your appointment won't be approved until the practice documents are completed. I kindly request that you complete these documents promptly. In cases where they are not completed, the requested appointment won't be confirmed, and it may become available for other clients to book.
    

7. What documents do I need to upload to the client portal? You will need to upload a picture ID and both the front and back copies of your health insurance card.
    

8. Do I have to provide credit card information? Yes, it's necessary for clients to provide credit card information. In most cases, this is used for processing copays, and it will also be charged in the event of a no-show appointment.
    

9. How far in advance do I have to cancel my appointment to avoid a cancellation fee? I kindly request that you cancel your appointment with at least 24 hours' notice. This allows me to offer the canceled appointment to other clients, especially those in need of emergency appointments. Additionally, when you cancel your appointment in advance, you will not be charged the $75 cancellation fee.
    

10. How do I contact you once I'm a client? Once you become a client, you'll have the convenience of messaging me through the secure client portal via Simple Practice. This ensures a private and secure channel of communication for your convenience.
     

11. How soon can I schedule an appointment? Generally, you can expect to schedule an appointment within a week after completing all the necessary practice documents. Rest assured, I make every effort to accommodate your schedule and get you in as soon as possible.
     

12. What should I bring to the session? Please bring a notebook for notes and for writing down weekly homework. Additionally, a binder with dividers will help you organize the handouts I provide.
     

13. Do you accept insurance? Yes, I do accept insurance. I am in-network with Molina, BCBS, Aetna, United Health Care, Cigna, and Ambetter.
     

14. How do I know if I have a copay or deductible? To find out if you have a copay or deductible, you can simply call the number on the back of your insurance card. The insurance company's representatives will provide you with detailed information about the fees you are responsible for when you see any mental healthcare provider. Additionally, once you've completed all the practice documents, I will also take the initiative to contact your insurance provider to verify your coverage.
     

15. How much do I have to pay if I don't have insurance? For clients without insurance coverage my fee for the initial appointment is $200. Subsequent appointments are $150 for a 45-minute session.
     

16. What is your availability? I am available to schedule appointments during the following hours: Monday to Friday: 7:00 AM to 7:00 PM and Saturdays: Limited availability. Please note that while I aim to accommodate your scheduling needs, availability may vary. If you have specific scheduling requirements or questions, please feel free to reach out.
     

17. How can I access support and resources for mental health during a crisis? In case of an emergency, it's crucial to take immediate action: call 911 or go to the nearest emergency room for immediate assistance. For additional support, you can reach out to a crisis hotline: Suicide and Crisis Lifeline: Dial 988 for immediate help.